Terms of Service
Initial commercial terms for Contour Cloud, Standalone, and private deployments.
1. Service
Contour provides engineering PLM tools for items, BOMs, revisions, files, suppliers, workflows, traceability, and related engineering records.
2. Accounts and Workspaces
Customers are responsible for account access, user invitations, workspace content, and keeping administrator contact details current.
3. Customer Data
Customer engineering data remains the customer's data. Contour may process it only to provide, secure, support, back up, and improve the service.
4. Acceptable Use
Customers must not upload illegal content, attack the service, bypass quotas, share credentials, or use Contour to violate export-control or customer confidentiality obligations.
5. Billing and Cancellation
Cloud plans are billed through the configured payment provider. Cancellation stops future renewal charges; access and data export availability should follow the plan and support agreement in effect.
6. Standalone and Private Deployments
Standalone/private deployments may use separate license keys, onboarding statements of work, migration terms, support terms, and hosting responsibilities.
7. Warranty and Liability
Contour is provided for engineering data management. Certification, regulatory compliance, and released engineering decisions remain the responsibility of the customer's authorized engineering organization.